If you’ve ever spotted an unexpected charge from Actitech Limited on your bank or PayPal statement, you’re not alone. Actitech Limited is a tech company specializing in subscription-based fitness and wellness apps, including popular names like FitCoach, Yoga-Go, and Muscle Booster.
While these apps are helpful for fitness enthusiasts, the company has been criticized for unclear subscription practices, automatic renewals, and difficulties in canceling subscriptions. This article will guide you through:
- What Actitech Limited is.
- How their charges appear.
- Steps to cancel subscriptions and secure refunds.
- Frequently asked questions about Actitech Limited.
What is Actitech Limited?
Actitech Limited is a software company that creates mobile apps focused on health, fitness, and wellness. Their apps are designed to help users stay in shape, lose weight, build muscle, or relax through guided programs.
Popular Apps by Actitech Limited
| App Name | Primary Purpose | Subscription Type |
|---|---|---|
| FitCoach | Personalized workout plans | Monthly/Annual |
| Yoga-Go | Yoga and mindfulness routines | Monthly/Annual |
| Muscle Booster | Muscle-building programs | Monthly/Annual |
These apps offer free trials to attract users, but many customers unknowingly transition into paid plans once the trial ends.
How Do Charges from Actitech Limited Appear?
Charges from Actitech Limited may appear on your statement as unfamiliar transactions because users associate their subscription with the app name, not the parent company.
Common Ways You Might Be Charged
- Free Trial Conversions
- Many apps by Actitech Limited offer free trials. However, these trials auto-renew into paid subscriptions if not canceled before the trial ends.
- In-App Purchases
- Users might accidentally upgrade to premium plans through in-app prompts without realizing it.
- Monthly or Annual Auto-Renewals
- Subscriptions continue to renew until canceled. These recurring payments are often overlooked by users.
Common Complaints About Actitech Limited
Despite their apps’ popularity, many users have raised concerns about Actitech Limited’s subscription practices. Below are the most common issues reported:
Unrecognized Charges
Users frequently encounter charges labeled “Actitech Limited” on their bank or PayPal statements without knowing the source. Most do not realize these charges are linked to fitness apps like FitCoach or Yoga-Go.
Solution: Check your app download and subscription history to trace the charge.
Auto-Renewals from Free Trials
Customers often report being unaware that free trials would convert into paid subscriptions.
- Example Complaint: “I downloaded Yoga-Go for a free trial, and now I’m being charged monthly without my consent!”
Tip: Always read the terms of free trials carefully and set a reminder to cancel before the trial ends.
Difficulty Canceling Subscriptions
Many users struggle to cancel subscriptions due to unclear instructions or app design.
- Pro Tip: Cancel directly via your app store (Google Play or Apple App Store), which is often faster than attempting to cancel through the app itself.
Delayed Customer Support
Users report that Actitech Limited’s support team is slow to respond, leading to frustrations when requesting refunds or seeking help.
Advice: If customer support is unresponsive, consider requesting a refund directly from your app store or disputing the charge with your bank.
How to Cancel Subscriptions with Actitech Limited
Canceling your subscription may seem challenging, but with the right approach, you can avoid further charges.
Step 1: Identify the App Linked to the Charge
To cancel the subscription, determine which app is causing the charge. Here’s how:
- Open your Google Play Store or Apple App Store.
- Check your purchase history or active subscriptions.
- Look for apps like FitCoach, Yoga-Go, or Muscle Booster.
Step 2: Cancel the Subscription
Cancel via Google Play
- Open the Google Play app.
- Tap your profile picture and navigate to Payments & Subscriptions.
- Select Subscriptions and locate the app.
- Tap Cancel Subscription and confirm.
Cancel via Apple App Store
- Open the Settings app on your iPhone.
- Tap your name at the top, then select Subscriptions.
- Find the app subscription and tap Cancel Subscription.
Important Note: Canceling through the app store is more reliable than trying to cancel directly within the app.
How to Request a Refund from Actitech Limited
If you’ve been charged unexpectedly or missed the trial deadline, you may be eligible for a refund.
Step 1: Request a Refund via Customer Support
- Open the app and navigate to the Help or Support section.
- Submit a refund request detailing your issue.
- Be patient, as responses may take time.
Step 2: Request a Refund via App Store
Google Play
- Go to the Google Play Help Center.
- Click Request a Refund and follow the instructions.
Apple App Store
- Visit Apple’s Report a Problem page.
- Locate the transaction and click Request a Refund.
Step 3: Dispute the Charge with Your Bank
If Actitech Limited doesn’t respond, contact your bank or payment provider (e.g., PayPal):
- Explain the issue and provide evidence of cancellation attempts.
- Request a chargeback for unauthorized transactions.
FAQs
1. What is Actitech Limiteds?
Actitech Limiteds is a company behind popular fitness apps like FitCoach, Yoga-Go, and Muscle Booster.
2. Why did I get charged by Actitech Limited?
You likely signed up for a subscription through one of their apps, often as a result of a free trial or in-app purchase.
3. How do I cancel a subscription with Actitech Limited?
Cancel your subscription through the Google Play Store or Apple App Store by following the instructions in the section above.
4. Can I get a refund from Actitech Limited?
Yes, you can request a refund via the app’s customer support or through your app store.
5. How do I avoid charges from Actitech Limited?
- Read the terms of service carefully.
- Cancel free trials before they convert to paid subscriptions.
- Monitor your bank statements for unexpected charges.
Conclusion
While Actitech Limited offers valuable health and fitness resources, their subscription practices can cause confusion and frustration. If you choose to use their apps, read the terms carefully, set reminders to cancel free trials if needed, and monitor your account for charges. By following the steps outlined in this guide, you can effectively manage subscriptions, request refunds, and avoid future frustrations.
